Returns & refunds

Returns & exchanges

You may return any unused piece within 14 days of receiving it, in its original packaging, for a full refund. There is no restocking fee and no form to complete.

Write to us first with your order number. We will send a prepaid label where we can; otherwise send it back at your own cost and we will refund the postage alongside the item.

Tell us the model you would like instead and we will reserve it while your return is in transit, so an exchange does not cost you a second wait.

Items that have been personalised or monogrammed cannot be returned unless they are faulty. This is the same exception the law makes for goods made to your specification.

Every piece is inspected before it ships, but things go wrong. If your item is faulty, or if we sent the wrong thing, tell us and we will cover the return and send a replacement immediately. A short note describing the fault is all we need; photographs help us find the cause but are not required.

Refund

Refunds go back to the original payment method within 14 days of the return reaching us. Your bank may take a further few days to show it.

Original delivery charges are refunded when you cancel within the 14-day withdrawal period, and otherwise only when the item was faulty.

We refund in the currency you were charged in. If your bank applies a conversion rate on the way back, that difference is yours and cannot be recovered from us.

Warranty

Every piece carries a two-year warranty against defects in materials and workmanship: seams that fail, hardware that breaks under normal use, or a finish that peels. Manufacturing faults are repaired or replaced at no cost.

• Stitching that unravels or breaks under normal use
• Zips, rivets and clasps that fail
• Edge finish that lifts or peels within two years

The warranty covers how a piece is made, not how it is treated. It does not apply to damage from stretching, cuts, dye transfer, or normal wear, and it does not apply to unauthorised repairs. Patina, colour change and surface scuffing are expected properties of full-grain vegetable-tanned leather and are not defects.

Email us with your order number, the model, and a description of the fault. We will arrange the repair, and in most cases cover the return postage as well. Repairs are completed in 10–15 working days, collection is available across the UAE and the GCC, and out-of-warranty repairs are quoted before any work starts.

This warranty is in addition to, and does not replace, your statutory rights under consumer law. Nothing in it limits your right to a remedy for goods that are not of satisfactory quality.